Total Support
Unlimited Access to Expert Support
Total Support's Flat Rate ensures that you have unlimited access to our team of IT professionals, providing peace of mind and quick resolution of any issues that arise.
Unlimited Telephone Support
Whether you have a simple question or a complex issue, our team is just a phone call away. With unlimited telephone support, you can reach out as often as needed without worrying about additional costs.
Unlimited Remote Management Support
Many IT issues can be resolved remotely, saving time and reducing downtime. Our remote management capabilities allow us to diagnose and fix problems quickly, ensuring that your systems are always running smoothly.
Unlimited On-Site Support
While most issues can be handled remotely, we also provide on-site support when necessary. Our technicians will be there to address any complex issues that require hands-on attention, all included in your flat-rate plan.
Flat Rate Support
National Tech Support (NTS) offers a Flat Rate Support model designed to provide your business with comprehensive IT support at a predictable monthly cost. This model eliminates the unpredictability of hourly billing, offering unlimited access to expert support while ensuring that all your IT needs are covered.
State-of-the-Art Support Systems
At NTS, we utilize advanced support systems to ensure that every issue is handled efficiently and effectively.
Ticketing System
Our state-of-the-art trouble ticketing system ensures that every support request is logged, tracked, and resolved in a timely manner. This system provides transparency and accountability, ensuring that no issue is overlooked.
Escalation Process
For more complex or critical issues, our escalation process ensures that the right experts are involved quickly. This process minimizes downtime and ensures that your most pressing concerns are addressed promptly.
Experience the Confidence of Flat Rate Support
With Total Support, you gain more than just IT support—you gain a partner committed to keeping your business running smoothly. Our all-inclusive, predictable pricing model, combined with unlimited access to expert support, proactive maintenance, and advanced systems, ensures that your IT infrastructure is always in good hands.
Predictable Monthly Costs with Comprehensive Coverage
Budgeting for IT expenses can be challenging, especially when unexpected issues arise. NTS’s Flat Rate Support model provides a consistent, predictable monthly fee, allowing you to manage your IT budget with confidence.
No Hidden Fees
Our flat-rate model covers all your IT support needs, with no hidden charges or unexpected bills. You’ll know exactly what you’re paying for each month, eliminating financial surprises.
Comprehensive IT Coverage
NTS’s Flat Rate Support includes everything from network management to cloud services and cybersecurity. Our comprehensive approach ensures that all aspects of your IT environment are covered under one simple plan.
Proactive Monitoring and Maintenance
Included in your flat-rate plan is proactive monitoring and maintenance of your IT systems. We identify and resolve potential issues before they become problems, reducing downtime and keeping your business operational.