Privacy Policy

At National Tech Support, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This policy outlines how we collect, use, and disclose your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information to provide you with our services. This includes:

Name, email address, phone number, and business details when you contact us or sign up for services.
Information about your use of our services, including system performance data and device information.
Communications between you and National Tech Support, including emails, calls, and other correspondence.
Device data
Usernames and passwords of services and subscriptions you hold

How We Use Your Information

We use the information we collect to:

Provide and improve our services.
Manage your account, process transactions, and offer customer support.
Analyze system performance and monitor usage to ensure smooth service delivery.
Notify you of changes to our services or relevant updates.
Ensure the security and integrity of our services.

How We Protect Your Information

We take data security seriously. Our systems are designed with industry-standard safeguards to protect against unauthorized access, alteration, and disclosure of personal information. These measures include:

Encryption of data in transit and at rest.
Restricted access to personal data to authorized employees.
Regular audits of our systems and security procedures.

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

With trusted partners and service providers who assist in the operation of our services, provided they agree to protect your information.
If required by law, such as to comply with legal obligations or enforce our terms of service.
In the event of a business transfer, such as a merger or acquisition, where your information may be transferred to a new entity.

Accessing and Updating Your Information

You have the right to access and update your personal information at any time. If you wish to review or correct the details we have on file, please contact us through the methods listed below.

Your Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. We will notify you of any changes to this policy via our website or email.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

National Tech Support
PO Box 1131 Bendigo, Victoria 3552
Email: helpdesk@nationaltechsupport.com.au
Phone: 03 5410 0513